Terms and Conditions

General Terms

These terms govern use of 21dealer Casino services. By creating an account, you accept these conditions in full. The casino reserves rights to modify terms with reasonable notice, though changes don’t affect active promotions claimed under previous versions.

Only persons aged 18 or older may register accounts. Age verification occurs during the registration process and before first withdrawals. Providing false information results in account closure and forfeiture of funds.

One account per person, household, IP address, and device applies. Multiple accounts lead to permanent bans and confiscation of balances. Sharing accounts violates terms and compromises security, potentially resulting in unauthorised access to funds.

Account Registration

Registration requires accurate personal information including full name, address, date of birth, and contact details. This data undergoes verification against identity documents before withdrawal approval. Discrepancies between account details and documents cause processing delays.

Usernames and passwords remain your responsibility. The casino isn’t liable for losses resulting from compromised credentials. Enabling two-factor authentication adds security layers, though implementation remains optional.

Account closures can be requested anytime through customer support. Outstanding balances get returned via the original deposit method after wagering requirements clear. Self-excluded accounts remain closed for minimum periods depending on the exclusion type selected.

Deposits and Withdrawals

Minimum deposits start at €20 across most payment methods. Maximums vary by method and account status, with VIP players enjoying higher limits. Deposits credit instantly in most cases, though bank transfers may require 1-3 business days.

Withdrawals process after identity verification completes. First-time withdrawals trigger mandatory KYC checks requiring government-issued ID, proof of address, and payment method verification. Subsequent withdrawals typically clear within 24 hours for e-wallets, longer for cards and bank transfers.

The casino reserves rights to request additional documentation when suspicious activity is detected. Anti-money laundering regulations require investigation of unusual transaction patterns or high-value movements. Compliance with these requests expedites processing.

Bonus Terms

All bonuses carry wagering requirements before withdrawal eligibility. Standard welcome bonus requires 35x wagering on bonus amounts. Game contributions vary, with slots counting 100% and table games contributing 10-15%. Restricted games don’t contribute and may forfeit bonuses if played with active bonus funds.

Maximum bet limits apply during bonus wagering, typically €5 per spin or hand. Exceeding these limits voids bonuses and associated winnings. Wagering must complete within stated timeframes, usually 30 days from activation. Expired bonuses and related winnings get removed from accounts.

Bonus abuse including low-risk betting strategies, coordinated play across multiple accounts, or irregular betting patterns results in bonus cancellation and potential account closure. The casino monitors wagering behaviour and investigates suspicious patterns.

Responsible Gaming

Deposit limits can be set daily, weekly, or monthly. These apply immediately when decreased, with increases taking effect after 24-hour cooling-off periods. Loss limits function similarly, pausing play when thresholds are reached.

Reality checks remind players of session durations at intervals you specify. These messages don’t force logouts but encourage breaks and reflection on time spent gambling.

Self-exclusion options range from 24-hour cooling-off periods to permanent closures. During exclusion, accounts remain inaccessible and marketing communications cease. The casino doesn’t accept responsibility for losses if you circumvent exclusions by creating new accounts.

Fair Gaming

All games use certified random number generators tested by independent laboratories. Outcomes remain unpredictable and unmanipulable by players or the casino. RTP percentages are published for transparency, though short-term results vary significantly from theoretical returns.

Game malfunctions void affected bets and payouts. The casino investigates technical issues and refunds stakes when glitches occur. Screenshots or evidence of malfunctions assist resolution processes.

The casino reserves rights to void bets or withhold winnings from games played during technical errors that create unfair advantages. Examples include visual display errors showing incorrect odds or malfunctioning bonus features paying beyond stated maximums.

Dispute Resolution

Complaints should be directed first to customer support via email or live chat. Most issues resolve through this initial contact. Unresolved disputes escalate to management teams with authority to implement broader solutions.

If internal processes don’t satisfy, alternative dispute resolution services provide independent mediation. Contact details for these organisations appear in account settings and on the website footer.

The casino maintains professional standards throughout dispute processes, providing clear explanations and fair assessments. While not all outcomes favour players, procedures ensure appropriate consideration of all circumstances.

Prohibited Activities

Creating multiple accounts, collusion with other players, using automated betting software, exploiting technical vulnerabilities, and providing false information all constitute prohibited activities. Violations result in account termination and forfeiture of funds.

Fraudulent chargebacks or payment disputes after funds are consumed in play lead to permanent bans and potential legal action. The casino cooperates with law enforcement when investigating financial crimes.

Accounts in jurisdictions where online gambling is prohibited cannot be created. Players remain responsible for ensuring compliance with local laws. The casino doesn’t accept liability for violations of regional regulations.

Intellectual Property

All content including logos, graphics, text, and software remains casino property or is licensed from third parties. Reproduction, distribution, or commercial use without permission violates intellectual property rights and may result in legal action.

Game content belongs to respective providers and is licensed to the casino for player access. Unauthorised recording, streaming, or distribution of gameplay violates provider terms and potentially copyright laws.

Limitation of Liability

The casino isn’t liable for losses resulting from technical failures, internet connectivity issues, or circumstances beyond reasonable control. While systems are maintained to high standards, perfect uptime cannot be guaranteed.

Winnings remain subject to verification and the casino reserves rights to withhold payments pending investigations of irregular play. False information or terms violations void winnings regardless of amounts involved.

Players acknowledge gambling involves risk and the casino makes no guarantees of profits. All promotional materials and game descriptions serve informational purposes, not promises of outcomes.

Changes to Terms

The casino reserves rights to modify these terms periodically. Material changes are communicated via email and website notifications. Continued use of services after changes constitute acceptance of new terms.

Active bonuses remain governed by terms in effect at claim time unless modifications directly impact security or legal compliance. In such cases, updated terms apply immediately.

These terms and conditions form the complete agreement between players and 21dealer Casino. Questions or clarifications can be directed to customer support for detailed explanations.